What is your return policy?
We at my-e-store guarantee your 100% satisfaction. If for any reason you are not happy with your purchase, we will be happy to accept a return or exchange. We want your shopping experience with us to be EASY and HASSLE-FREE.
Product must be returned within 30 days of purchase. Product must be returned in original, condition.
All returns are processed within 3 business days upon receipt. All refunds are issued within 5 business days. Refund will be for cost of merchandise only. In the case of
incorrect or defective merchandise sent by my-e-store, shipping amount refunds will be issued upon inspection.
Refunds are issued to the same method of original
payment, unless otherwise specified. E-mail confirmations are sent upon completion of refunds.
Additional charges may apply when requesting another item as exchange due to price differences. my-e-store.
Refunds that include shipping related charges are granted only on transactions in which the product is inspected by my-e-store and is deemed defective or in error.
When an incorrect item is received and returned to us, shipping fees are refunded and correct item will be shipped out free of charge
Hartford, CT 06126-0543
Please follow the guidelines above to make this a speedy process:
Ship item back to address above, to the attention of the Returns Department.
We recommend that you use your local post office, parcel post with delivery confirmation
Please include the invoice with the return. and
Reason for Return